Pierre eiglier biography

DOI: /josm

Abstract

PurposeThis tribute to Dr Pierre Eiglier, who passed in February , was prepared for the “17th International Research Conference in Service Management ” in La Londe les Maures, France.

Tribute is defined as, “an act, statement, or gift intended to show gratitude, respect, or admiration”.Design/methodology/approachSampled Pierre's publications; consulted the Journal of Retailing “Special Services Issue” on the evolution of the field; collected reflections from another founder and two of Pierre's former doctoral students who have helped co-chair the La Londe conference and drew from my own interactions with Pierre over the years at La gsIn the mids, Pierre was one of the first to specify the unique characteristics of services vs products, and the implications and introduced, with Eric Langeard, the “servucti